Refund policy
Return & Refund Policy
We want you to love your Solita Stones piece. If you are not completely satisfied with your purchase, please review our policy below.
Right of Withdrawal (EU Customers) If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of delivery of the last item in your order, without giving any reason. To exercise this right, you must notify us within that 14-day window. Once you have notified us, you have a further 14 days to return the item to us.
To start a return or cancellation request, log in to your account at: https://shopify.com/84689879275/account
We will process your refund within 14 days of receiving the returned item. Your refund will include the standard outbound delivery cost (we do not refund express or premium shipping upgrades). Return shipping costs are your responsibility unless the item is faulty or incorrect.
Exemptions from the right of withdrawal: Custom or personalised jewellery orders cannot be returned under the right of withdrawal.
Returns We accept returns within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging. To initiate a return, please contact us at info@solitastones.com or log in to your account at the link above.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Non-Refundable Items
- Items marked as final sale
- Custom or personalised orders
- Items returned outside the 30-day window
Customs, Duties & Taxes For orders shipped to the USA, shipments are sent on a Delivered Duty Unpaid (DDU) basis. Any customs fees or import duties charged upon delivery are the sole responsibility of the recipient and are non-refundable. Solita Stones is not liable for packages held or returned by customs due to unpaid duties. If a parcel is refused or left unclaimed, return shipping and any duties are deducted from your refund.
Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@solitastones.com with photos and your order number.
Contact For any queries, reach us at info@solitastones.com.